Our aim is to deliver a perfect product. Nevertheless, if you are not satisfied with your online order from Velvet Matters, you can return your products within 14 days after receiving your order. Please take good care of them, and return the products in their original packaging and in the same condition as you received them.

This means that you can have a look and try them on, but please do not remove any labels or wear them outside. Please note that products must also be returned in the original package, provided with a copy of the invoice and a return document.

Furthermore, you as the customer must pay all postage costs for the return.


Crediting of the purchase amount


The purchase amount will be credited within 14 days of Velvet Matters’ receipt of the returned product that is in its original condition and packaging, and that meets all of the other return requirements.




It is not possible to exchange goods. You can return your item within 14 days as specified above. Then, you can simply go through the ordering process again if you wish to order something else.



Please contact us via the contact form on the website if you have any complaints. See ‘contact. We will genuinely try to find a solution together. We are always pleased to hear from our customers, even if they have a complaint. We are always grateful for any time you spend providing us with the knowledge we need to ensure that our customers are completely satisfied. It’s the quickest way we’ve learned to improve our business – – listening to you.



Have questions? We would love to help.

Do you have any questions or remarks? Please send an email to and give us your email address. We will reply as soon as possible.